The Science of Selling
  • About
  • Contact
  • Mindful Articles For Advance Thinkers

Recent Posts

  • WHEN YOUR CUSTOMER SAYS “NO”
  • Training Your Customers
  • The Art of Closing Without Closing
  • Asking For The Sale
  • How Convincing Are You To Make Sizeable Sales?

Recent Comments

    Archives

    • December 2021
    • September 2021
    • May 2020
    • March 2020
    • November 2017
    • October 2017
    • September 2017
    • May 2017
    • April 2017
    • December 2016
    • November 2016
    • August 2016
    • July 2016
    • June 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • November 2015

    Categories

    • Economics
    • Sales Training
    • Sales Training / Spiritual
    • Spiritual
    • Uncategorized

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    banner

    How To Connect With Your Customers

    • 23 Apr/
    • Gary /
    • Sales Training

     

    In sales one on one there is not always time to read a customer’s personality type when a new customer walks into your business. Knowing personality types can be very useful but not at first. The most vital trait of a top salesperson is the ability to connect with people emotionally. To do this, the first thing you do when a customer walks in is you sense his or her mood. Knowing your customer’s mood at this time will enable you to connect with your customer emotionally. By asking certain key questions like, “how is your day going” or “how was the traffic?” You can then sense what their mood is. These kinds of questions or any other similar ones that appeals to emotions is fine. For example, when a woman walks in and you see she is wearing all sorts of jewelry, you know she likes jewelry, so you could say something like, “oh, those earrings look great on you.” or “that color you are wearing looks terrific on you; I never liked that color much.” When your customer is a man you could ask him where he bought his tie, the suit or the shirt he is wearing. You could ask him where he bought those sunglasses and so on.

    By now, you should know what kind of a mood your customer is in. Moods are emotions and at this point all you are doing is identifying emotions as connecting with others which is about putting head and heart working together. For instance, managers who apply pure technical skills are just in charge, they do not manage; but, managers who add “understanding” and “emotions” may enhance their management styles and skills. People try to read and respond to our body language and facial expressions often on a subconscious level. They are also trying to sense whether we really care about them or not. In short, when you are with a customer let your mental focus be on enjoying what you are doing; bring your product presentation to life with head and heart working together.

    Share on FacebookShare on Twitter
    • Tags: connecting with customers
    « What Is The Danger Of Greeting A Client Or Customer To Fast? How To Avoid Bad Advice »
    Powered by Wix WordPress Theme