The norm is to close the sale as quickly as possible and get your customer in and out so you can go on to the next sale. When you sell a product that is not a gift for someone other than the buyer and the product is in electronic or gadget category, take an extra minute or two to make sure the customer has a basic understanding of how to work or use the product. When the customer is an older person who may not be good at reading or understanding technical instructions, you are leaving yourself open for a return. If you did not explain the operation or give any instructions in simple English, chances are that if he has any trouble using the product and becomes frustrated with it, he will return it to you and bye-bye commission.
