When you are just beginning your sales career, follow these instructions. When the customer or client decides to buy a product and says, “I will take it” stop talking right there.
Customers can change their mind if you try to over sell and buyers remorse can set in. If you work in retail and the product you are selling does not require anything added on, get the product to the cashier. When the customer is checking out and you are ringing up the sale never repeat to the customer how much money he or she is spending because it can also cause buyer’s remorse. The only exceptions are when they are paying by cash or check and you or the cashier may have to repeat the amount of purchase.
The next step for beginners is learning how to ask for the sale.
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This is the time when you want to make your customers feel important. If you are a beginner put on your million dollar smile, look them in the eyes and thank them while shaking their hands when appropriate. Make sure after you have thanked them you give them your business card while you remind them about which days you have off and to not visit in on those days. If you are in a position to send out thank your cards to your customers, do it as this really works well to help keep your customers loyal to you.
